Terms and Conditions

1. About Giftzie and these Terms

These Terms and Conditions govern your use of the Giftzie website and interactive party invitation service, including party setup, invitation access, RSVP responses and related features (the “Service”).

The Service is provided to you by Giftzie Ltd, a company registered in England and Wales under company number 11047943, with its registered office at 29 Eastern Way, Bury St Edmunds, Suffolk, IP32 7AB, UK (“Giftzie”, “we”, “us” or “our”).

Giftzie manufactures and sells physical invitations that connect to the Service.

The underlying software platform is owned and operated by YrTech Ltd, a company registered in England and Wales under company number 12027843. YrTech provides platform and technical services to Giftzie. Its involvement does not remove Giftzie’s responsibilities to you under these Terms or applicable law.

You can contact us at:

• General enquiries and product support: help@giftzie.com
• Privacy enquiries: privacy@giftzie.com
• Postal address: 29 Eastern Way, Bury St Edmunds, Suffolk, IP32 7AB, UK

By creating an account and accepting these Terms, you agree to follow them. Please read them before completing registration and keep a copy for your records.

Our Privacy Policy separately explains how we use personal information. Accepting these Terms does not constitute consent to marketing or to any processing that requires separate consent.

2. Who may use the Service

You must be at least 18 years old to create an account, organise a party through the Service or submit an RSVP.

Children may be named as party celebrants or attendees, but must not create or operate their own accounts.

If you provide information about another person, you must have appropriate authority to do so and respect their privacy. When providing information about a child, you must have parental responsibility or appropriate authorisation from someone who does.

Where separate consent is required for sensitive information, such as a child’s health information, the person giving that consent must be legally able to give it. Being a friend, relative or party host does not automatically provide that authority.

We may take proportionate steps to investigate suspected underage use or unauthorised submissions, including restricting access where necessary.

3. Your account

You must provide accurate and current account information and keep your contact details up to date.

You must:

• Keep your password confidential and use a suitably strong password.
• Avoid sharing your account or allowing someone else to use it without authorisation.
• Notify us promptly if you suspect unauthorised access.
• Use only accounts, invitations and party records that you are authorised to access.

You are responsible for your own use of the Service and for access you knowingly authorise.

We may send account verification, password reset, security, party update notifications and other necessary service communications to your registered contact details.

4. Invitation packs and access to the Service

Giftzie invitation packs contain physical invitations and a setup card that connects the purchaser to the Service.

The setup code enables the host to create the associated party. Invitation codes allow recipients to access the relevant party information and respond using the available features.

Pack entitlement: Each pack contains an information card, a setup card, 20 invitations and 20 envelopes. Each pack may be linked to one party and allows up to 20 invitation responses, whether accepting, declining or indicating possible attendance. You can increase this limit by purchasing additional packs and linking them to the same party through the Service. Each additional pack allows a further 20 invitation responses. The response limit applies to invitations, rather than the number of individual attendees included in those responses.

Activation and service period: There is no deadline for activating your invitation pack. Once activated, its party invitation features will remain available for as long as Giftzie continues to operate the Service, subject to these Terms. Personal information associated with a party will be retained in accordance with our Privacy Policy.

Charges: Access to and use of the Giftzie Web App for your party is included in the price of your physical invitation pack, with no separate subscription or standard usage fees. Additional invitation packs must be purchased if you wish to increase your party’s invitation response limit. Your internet or mobile network provider’s usual data charges may apply.

Any material restrictions will be explained before purchase or activation, as applicable. We will not impose a previously undisclosed restriction that materially reduces an entitlement you have already purchased.

You need a compatible internet-enabled device and an internet connection to use the Service. Your network provider’s charges may apply.

If a setup card or invitation code is missing, damaged or does not work, contact us with sufficient purchase information for us to investigate. Do not post your setup code publicly when requesting assistance.

5. Purchases through Amazon or another retailer

Purchases of physical invitation packs are subject to the sale terms presented by the seller at checkout and your statutory consumer rights.

The identity of the seller is shown on your order. Where Giftzie is the seller, Giftzie remains responsible for the obligations that apply to that sale. Where another retailer is the seller, your purchase rights are against that retailer as required by law.

You may use the retailer’s order-support process for purchase, delivery and return enquiries. You can also contact Giftzie for product or app support.

Nothing in these Terms removes or restricts your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods, digital content or services, or any cancellation rights that apply to your purchase.

Your statutory consumer rights also apply to the online functionality included with your invitation pack, even though no separate fee is charged for access.

6. Setting up and managing a party

Hosts are responsible for checking that party information is accurate and appropriate, including:

• The occasion and the person being celebrated.
• The date, time and location.
• Activities, food arrangements and gift suggestions.
• Host contact details.
• Any changes, postponement or cancellation.

Only include personal information that is needed for the invitation and party arrangements. Do not enter unnecessary information about children or other people.

Check which information will be visible to invitation recipients before distributing invitations. In particular, consider whether the venue address is a private home and whether you wish to share a personal telephone number.

You must keep the setup code secure and must not publish invitation codes or links where unintended people could access them.

An invitation or its photograph may be passed to another person. Access through an invitation code should not be treated as proof of the visitor’s identity.

If you believe a code has been shared inappropriately or a party record has been accessed without permission, contact us promptly.

7. Guest responses

Guests must provide accurate information and submit responses only for themselves or people they are authorised to represent.

You may indicate attendance using the options available in the Service and update your response where the relevant feature remains available.

Your response and the information identified in the RSVP form will be shared with the relevant host. Other guests will not be shown your RSVP details through the Service.

If attendance or another important detail changes, update your response promptly. For urgent or important changes, contact the host directly rather than relying solely on an app notification.

An RSVP records a response; it does not guarantee attendance, admission, supervision or the suitability of an event.

8. Dietary requirements and other sensitive information

Providing dietary information through Giftzie is optional.

Some dietary information can reveal health conditions or religious beliefs. Where you choose to provide this information, we will request separate explicit consent for its processing and disclosure to the relevant host.

You must only provide sensitive information about another person where you are legally authorised to do so. Where the person can give their own consent, their consent must be appropriately obtained.

You may instead discuss dietary needs directly with the host without entering them into Giftzie.

Do not put unnecessary medical histories, diagnoses or other sensitive details in general messages or gift suggestions.

Giftzie is a communication tool. It does not assess medical needs, verify ingredients, arrange catering or guarantee an allergen-free environment.

Guests should confirm serious allergies and essential requirements directly with the host. Hosts are responsible for checking relevant information and making appropriate arrangements with venues, caterers and other providers.

9. Hosts’ use of guest information

Hosts may use information received through Giftzie only for relevant invitation, attendance, catering, contact and party-management purposes, unless another use is separately lawful and properly explained to the person concerned.

Hosts must:

• Keep guest information reasonably secure.
• Respect guests’ privacy and choices.
• Avoid sharing guest lists, contact details, messages or dietary information unnecessarily.
• Not use guest information for unrelated advertising or add guests to marketing lists without appropriate permission.
• Share only the minimum necessary information with a venue, caterer or other person helping with the party, with appropriate authority and safeguards.
• Delete copies when they are no longer needed, unless there is a lawful reason to retain them.

A guest’s consent to sharing dietary information with the host is not blanket permission to circulate that information to others.

10. Party organisation and safety

The host, venue and activity providers are responsible for their respective roles in organising and delivering the event.

Giftzie does not provide childcare, supervision, transport, catering, medical advice or event insurance through the Service.

Hosts and guests should make appropriate arrangements directly concerning supervision, collection of children, accessibility, food safety, activities and emergencies.

Descriptions and gift suggestions are supplied by users. We do not routinely verify their accuracy or endorse products, venues or activities mentioned in them.

11. Acceptable use

You must not use the Service to:

• Submit unlawful, threatening, abusive, discriminatory, defamatory or misleading material.
• Impersonate another person or create a party without appropriate authority.
• Disclose personal information without a proper basis.
• Infringe intellectual property or other legal rights.
• Send spam or unsolicited promotional messages.
• Upload malware or interfere with the operation or security of the Service.
• Guess, harvest, publish or misuse invitation codes.
• Access another person’s account, party or response without authorisation.
• Extract personal information for unrelated purposes.

We may remove or restrict content where reasonably necessary to address these activities, comply with law or protect users.

12. Your content and intellectual property

You retain any rights you have in the party information, messages and other material you submit.

You give Giftzie, and providers acting on our behalf, permission to store, reproduce, format, transmit and display that material only as reasonably necessary to provide, secure and support the Service.

Our handling and retention of personal information are governed by the Privacy Policy and applicable law. This content permission does not replace a required lawful basis or consent.

Rights in the underlying platform belong to YrTech Ltd or its licensors. Rights in Giftzie’s branding, invitation designs and other materials belong to their respective owners.

You may use the Service and supplied materials for their intended personal invitation and party-management purposes. You must not copy, sell or exploit the platform or protected designs beyond that permitted use or any rights provided by law.

13. Availability, maintenance and changes

We will provide the Service with reasonable care and skill.

We cannot promise uninterrupted access. Maintenance, network problems and events outside our reasonable control may affect availability or notification delivery.

Where reasonably practicable, we will give advance notice of planned maintenance likely to materially affect users.

We may make changes to improve security, meet legal requirements, correct faults or improve the Service. We will not use this right to remove core purchased functionality during an agreed service period without an appropriate remedy where required.

If a proposed change or closure materially affects an active party, we will give reasonable notice where practicable and explain the available options. These may include an opportunity to retain necessary information securely, alternative arrangements or a refund where appropriate or legally required.

14. Suspension and account closure

We may restrict or suspend access where reasonably necessary to:

• Address a serious or repeated breach of these Terms.
• Protect users or the security of the Service.
• Investigate reasonably suspected fraud or unauthorised access.
• Comply with a legal obligation.

Our action will be proportionate to the circumstances. Where safe and lawful, we will explain the reason and provide an opportunity to resolve the issue or challenge the decision.

You may request account closure by contacting us at help@giftzie.com or using any account-closure feature available in the app.

Closing an account or deleting a party may affect access to associated invitations and responses. We will explain relevant consequences during the process.

Personal information will be handled in accordance with the Privacy Policy, including any justified retention obligations.

15. Our responsibility for loss or damage

Giftzie provides an invitation and RSVP management service. We do not organise, supervise or deliver the parties advertised through the Service, and we do not guarantee attendance or the suitability, safety or quality of venues, catering, activities or other arrangements made by hosts or guests.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence of the breach or if, when the agreement was made, both you and we knew it might happen.

Subject to the protections below, we are not responsible for:

• Loss or damage that was not reasonably foreseeable.
• Incorrect, incomplete or outdated information supplied by hosts or guests.
• A guest’s decision not to attend, changes to their response, or a host’s decision to change or cancel a party.
• The independent acts or omissions of hosts, guests, venues, caterers or activity providers who are not acting on our behalf.
• Problems caused by your internet connection, device or unauthorised modifications, where these do not result from our failure to meet our obligations.
• Business losses, including loss of business profits, revenue or opportunities, as the Service is supplied for personal and domestic use.

Hosts and guests should check important arrangements and communicate directly about urgent changes, supervision and serious dietary or medical requirements. This does not remove our responsibility to provide the Service with reasonable care and skill.

Where you could have avoided additional loss by taking reasonable steps after becoming aware of a problem, we are not responsible for that avoidable additional loss.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory consumer rights and rights under applicable data-protection law remain unaffected.

16. Third-party websites and services

The Service may contain links to retailers, venues, gift suggestions or other third-party websites.

Those third parties operate under their own terms and privacy notices. A link does not necessarily mean Giftzie endorses the third party or its products.

17. Changes to these Terms

We may revise these Terms to reflect legal requirements, security needs or changes to the Service.

Where a change requires your agreement, we will obtain it.

18. Complaints and disputes

Please contact help@giftzie.com if you have a complaint about the product or Service. We will investigate and seek to resolve it fairly.

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you retain any mandatory protections available under the law applicable to you. Nothing in these Terms removes your right to bring proceedings in a court available to you under applicable consumer law, including the courts of Scotland or Northern Ireland where relevant.

If a provision is found unenforceable, the remaining provisions continue to apply so far as legally possible.